Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Workshop on Scaffolding and Ladders Course duration 4 hours on site Awarding body Management Mentoring International Course Aims To enable individuals to remain in control of themselves in a variety of situations, enabling them to take responsibility, make decisions, delegate where necessary and to become a far more effective member of the team. To increase their self-confidence allowing them to participate far more fully, whilst also adding directly to the increasing morale of the team. Course Outcome Calm, authoritative, happier and more effective and efficient staff members who participate more fully in all aspects of their working life. Special Notes Delegates will be involved in a variety of relaxation and meditation exercises. Course Cost £950 per course delivered on site. Maximum Delegates 12 delegates per course Contents Individual goals & organisational goals Soft skills & hard skills - the balancing act Exercise designed to get people involved in the day and moving about Recognising stress in others Short/Long term effects of stress Identifying personal stress indicators Effects of stress on patients, staff & the organisation Effects of stress on performance Safety implications for you and those around you Taking responsibility for yourself and how you feel Learn why you become so exhausted Learn to maintain & increase your current energy levels Enhance your mental and physical stamina A full mental and physical relaxation Instant relaxation techniques for the work place Positive visualisation for problem solving Learn to switch off when you want to Motivate yourself & those around you build and maintain morale Developing rapport Getting the best out of those around you Taking back control of yourself when confronted by a variety of potentially disempowering situations through recognising behaviour strategies and learn how to handle them Personal reactions and responses to situations Taking personal responsibility for making a change Managing Friends Mental discipline is the key to achieving and then sustaining success Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com