Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Assertiveness Skills Course duration Three days delivered on site Awarding body Management Mentoring International Course Aims The Essential Management Skills Workshop is designed to enable participants to develop new and existing skills to assist them in their capacity as a manager. Its main aim is to create more effective and dynamic managers enabling them to optimise their team's productivity and fulfill their potential. Course Outcome Delegates will learn how: To be able to relax and focus under pressure enhancing their effectiveness as a manager To motivate and encourage those around them to greater achievements through effective communication skills To enhance their leadership qualities, encouraging more positive delegation of tasks and improving their supervisory skills To handle confrontation and conflict confidently, quickly and with authority, minimising the impact to the company and affected staff/clients Arrange, organise and run effective and dynamic meetings through thoughtful planning and realistic objective setting Improve managerial performance through greater overall efficiency and effectiveness Course Cost £1950 per course plus materials Maximum Delegates Maximum number of delegates 12 per course Contents By the end of the programme participants should be able to: Cope with the pressures of work more effectively, improving their time management, decision making, motivational and delegation skills. Provide comprehensive leadership more effectively through a better understanding of team dynamics, enhanced communication skills and team planning. To diffuse potentially confrontational situations with calmness and authority whilst improving delegate's overall ability to resolve conflict in the workplace. Are able to deal with potentially difficult people being they customers, staff or management. Develop a greater understanding and awareness of their own abilities as a manager and combine that with practical techniques to support them, engendering a far greater degree of confidence in performance than before. Support and maintain relationships at a personal and organisational level over time. Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com