Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Customer (Patient) Service Course duration Continuous Assessment Awarding body NVQ Level 3 Course Aims The qualification is aimed at Supervisors who wish to develop their managerial skills. Course Outcome The Benefits Better use of resources, reducing overheads Staff retention Staff motivation Speedy reaction to changes in client/patient/staff needs Gaining the competitive edge Course Cost Please enquire Maximum Delegates Individual arrangement Contents The purpose of the qualification is to train candidates on how to present themselves to patient's and provide information in a professional and confident manner, which will generate good will. The course will encourage team development and the free flow of information within an organisation, which will allow all members of staff to benefit from each others knowledge and expertise. Teaching the importance of flexibility and a willingness to make every effort to meet the patient's needs is an essential element of the course, it will be demonstrated that staff must have the right attitude to achieve results. Staff are also taught to develop decision making skills. A patient's need has to be measured against good sense. The type of information and the method with which it is passed on to the patient must be carefully selected. Emphasis will also be placed on keeping records to identify trends and innovation in a changing environment. A systematic approach to the work and the principles learnt will result in the better use of resources and improved care. Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com