Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Creating Effective Organisational Relationships Course duration Three days, delivered on site Awarding body Management Mentoring International Course Aims This Workshop is designed to assist participants develop new skills and awareness in working in the interpersonal arena. Its main aim is to enable participants to be more effective in their business relationships with colleagues, customers or clients. Course Outcome After the workshop participants should be able to: Understand the interpersonal process and the framework that describes it. Question and listen more effectively. Apply analytical frameworks for understanding people, organisations and business situations. Establish credibility with customers or clients as business partners. Persuade and influence customers, clients and colleagues. Secure and maintain commitment to an agreed course of action. Course Cost £3,000 per course delivered on site Maximum Delegates 12 delegates per course Contents In all aspects of the workplace, the performance edge is currently being gained by those organisations which succeed in delivering demonstrable value to their clients. There is a need to go further than providing excellent service, towards providing empathy and solutions that genuinely add value to perceived problems. This requires, more than ever before, an understanding of the clients concerns and issues and the ability to develop long term, mutually beneficial relationships with individual clients. This means that each team member needs the skills and professionalism to act in a consultative manner with clients, and each other, whatever their specific role. This course offers an approach to interpersonal skill and consultative communication which is applicable to all roles involved in developing solutions. At a personal level it offers the skills and tools for managing client engagements, at a team or group level it provides a common framework and approach for effective communication, analysis and decision making. This course has been developed for two main client groups: Technical professionals who need to act as consultants when delivering their expertise to clients. Professionals who need a wider capacity to understand the client's business in order to sell solutions, including interpersonal and services rather than having only a hardware or product selling focus. Other client groups for this course have included Professionals who install and maintain solutions inside the client's organisation, internal consultants from specialist functions within the company, HR professionals, line managers who have to initiate, implement and manage projects at any level of the organisation Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com