Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Presentation Skills & Public Speaking Course duration One day delivered on site Awarding body Management Mentoring International Course Aims To enable individuals to address audiences or individuals with confidence and credibility whilst enhancing their position and extending their influence. Delegates will also learn how to adapt their approach to varying audiences, people and situations. This course is suitable for Staff nurses, matrons, managers, security and anyone who is responsible for directing, motivating or managing others. Course Outcome Confident staff able to effectively get their message across so that it is understood by the recipient. Individuals will also be able to present themselves more assertively and thus reduce work place incidents and accidents. Special Notes There is a high level of active participation in this course The introductory public speaking exercise is filmed and reviewed by the whole group Course Cost £950 per course Maximum Delegates 12 delegates per course Contents An internal personal benchmarking exerciseCauses and effects of stress on public speaking Identifying personal stress indicators Creating personal coping strategies Maintaining calmness and authority whilst speaking Full mental and physical relaxationVisualisation techniques for presentations and mental programming 360° preparation and planned coping strategies Motivating yourself and those around you by leading by example Use of language and verbal skills and techniquesLearning to listen then respond with confidence Power of language - (strength test) Handling question and answer sessions Communication skills, verbal and non verbal Setting the scene and opening gambits Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com