Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Screening in Recruitment Course duration A two day course delivered on site. Awarding body Management Mentoring International Course Aims The course has been designed for any manager responsible for the selection and recruitment of personnel into sensitive positions. The aim of the course is to increase the level of knowledge and understanding of questioning technique, the importance of body language and review the steps involved in screening and vetting to validate the probity of the applicant. Course Outcome At the end of the course delegates will be able to: Identify the potential threats to security and safety in recruiting, and assess the degree of action appropriate for a post Know of sources of information and appropriate checks to make before and after interview Be able to design and ask appropriate questions to gain further information at interview Have practised the skills of listening and responding to clues in language and body language at interview Be able to weigh up the evidence to take appropriate decisions and actions at all stages of the recruitment cycle Special Notes Course includes some preparatory work, simulated situations, role play and practice of techniques on fellow delegates. Role play may be video recorded for analysis and discussion. Course Cost £1950 per course plus materials Maximum Delegates Maximum number of delegates 12 per course Contents Pre course work. Following confirmed attendance each participant will be sent 3 recruitment scenarios for which they should prepare. They will be expected to lead on one, support on another and observe the third. Small groups of 3 will be formed in advance of the course. In addition relevant documentation on the vetting process will be sent out in advance of the programme. Overview, objectives, introductions. Short contextual overview. Updating knowledge and information on recent changes to Human Rights and Data Protection legislation. Recruitment and Vetting: Structure and Processes Analysing CVs and Application Forms Practical Work on identifying inconsistencies LT Listening / Questioning techniques Neuro Linguistic Programming and Body Language Interviewing Practice Review and tutor feedback using video Plenary debrief of learning Validation/Evaluation activities Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com