Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Dealing with Potentially Dangerous People Course duration 2 Days delivered on site Awarding body Foundation for (SROCN) National Open College Network Course Aims This Course is designed for security personnel and others who hold the responsibility to challenge and curtail behaviour that is identified as disruptive, criminal, violent or which otherwise compromises the safety and well being of people using a workplace. Course Outcome A basic knowledge of Health & Safety Duties/ Role responsibilities and Management Controls Be able to recognise and assess threatening circumstances, and know how to use Tactical Positioning to enhance safety Understand the Principles of Conflict Management and the benefits of achieving peaceful "non contact" solutions to conflict. Know how to release from common grips and grabs, and how to minimise the severity of the outcome if attacked Know and be able to work within, a Code of Conduct for Physical Intervention and Control and Restraint Understand Legal authority for the use of force, and the concept of Reasonable/Minimum force Be aware of the importance of Post Incident Debriefing and appropriate aftercare Special Notes This course will provide candidates with the skills and underpinning knowledge to progress on to a relevant NVQ at Level 3 or 4 in Management of Personnel. Course Cost £3580 delivered on site. Maximum Delegates 12 delegates per course Contents This course guides trainees towards a safe approach when dealing with difficult, hostile, aggressive and dangerous people. Trainees learn how to anticipate, plan and prepare for problems, how to recognise potential risk, and strategies that will reduce the potential for necessary confrontations to escalate to physical violence. They also learn how to guard against assaults, how to escape from common grips and grabs, and ways to safely hold, control and move people. The training prepares employees to accomplish their responsibilities within a stringent Code of Conduct, and also to comply with the "Minimum Force" requirements of the Human Rights Act. The gentle, consistently ethical nature of the practical techniques helps to ensure that where self-defence/ physical intervention becomes unavoidable it doesn't result in a serious injury outcome. The way the techniques work helps to prevent physical mistreatment of the person being restrained - protecting the person applying the techniques (and their employer) against allegations of excessive use of force. Confidence in these effective, new methods underpins the delivery of 'talk down' and conflict management techniques, thereby improving their chance of success. Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com