Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title The Management & Resolution of Conflict Course duration 3 days Awarding body Foundation for (SROCN) National Open College Network Course Aims The course is designed to provide the necessary skills and knowledge for anyone who is constantly dealing with the general public, staff, pupil's etc. in a potentially volatile environment Course Outcome Conflict Management will assist candidates who often come into close contact with aggressive people. Techniques taught will prove invaluable when attempting to defuse problem situations. Special Notes The content of the course provides suitable underpinning knowledge to prepare candidates to progress to the NCFE award Course Cost £6355 per course delivered on site Maximum Delegates 12 delegates per course Contents Recognise difficult & aggressive behaviour Communicate more effectively List the factors important in generating aggression Manage a conversation Demonstrate de-escalation skills Deal with a difficult situation Understand the psychology of personal space State the triangle of GAZE Discuss the bodies reaction to fear Recognise threatening body language Use effective breakaway techniques Show effective control and restraint moves Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com