Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Dealing with Violence and Aggression Two day course Course duration 2 days on site Awarding body Management Mentoring International Course Aims To address why, when and where incidents occur and how to minimise their occurrence. To minimise the physical, emotional & psychological impact of such an event. To speed up the recovery rate of individuals who have experienced a violent and/or aggressive event. Course Outcome More confident staff better equipped to handle a broad range of violent or aggressive situations, reducing their occurrence and impact Special Notes This course provides a more detailed and focused grounding in the skills and techniques required to deal effectively with, what is for most people, a frightening and uncertain set of circumstances. Course Cost £1800 per course Maximum Delegates 12 delegates per course Contents Appreciating the potential physical, emotional and psychological ramifications of stress, fear and shock Addressing when, where and why these events occur How to deal with and overcome shock Develop a Psychological Protection Kit Relaxation Skills - learn how to switch off, de-stress and over come fear and shock more quickly Self Control - The ability to retain, regain or remain in control of your emotions and feelings when under extreme pressure Develop influencing skills and conflict resolution by behavioural awareness to reduce the occurrence of such incidentsUnderstanding the impact of fear, shock and how to overcome them Action Plan Development; Developing your own practical strategies for real situations and people Language; Understand and practice the use of language when communicating with others both verbal and non-verbal formsReview of who to contact if you need help, names and numbers Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com