Dealing with Potentially Dangerous People The Management & Resolution of Conflict Dealing with Violence and Aggression 1day Dealing with Violence and Aggression 2day   Creating Effective Organisational Relationships Screening in Recruitment Assertiveness Skills Presentation Skills & Public Speaking Resolving Conflict by Modifying Behaviour Improving Customer (Patient) Service   The Management of Threats to Life Security & Loss Prevention Foundation Course Security Officer: Basic Job Training The Professional Security Officer The Advanced Security Officer CCTV Control Room Operator CCTV Control Room Manager   Team Building Skills for Leaders 1day Team Building Skills for Leaders 2day A Leadership Solution for Sickness and Absenteeism   Fire Marshals: Fire Safety and Responsibilities Control of Substances Hazardous to Health Working with Display Screen Equipment Workshop on Manual Handling Operations Workshop on Scaffolding and Ladders Stress Management Basic Health and Safety Risk Assessment   First Aid at Work: First Aider First Aid at Work: First Aid Refresher First Aid Appointed Person Paediatric Appointed Person   Basic Food Hygiene Intermediate Food Hygiene Food Risk Assessment (HACCP's)

Course title Team Building Skills for Leaders Course duration 1-Day Awarding body Management Mentoring International Course Aims To enable staff to work collectively towards a common goal, maximising their effectiveness by a better understanding and appreciation of their own skills and abilities as well as those of their staff and managers. To teach staff how to delegate with calmness, authority and assurance. To show delegates how self motivation techniques can make a difference to all those around them. Course Outcome More confident staff better able to work together towards a high standard of care whilst maintaining a positive team spirit and a culture of encouragement, excellence and support. Special Notes This course can be altered for indoors or outdoors, the degree of challenge of the tasks can be altered to suit those attending. Course Cost £950 per trainer day Maximum Delegates 1 trainer for each team of 10 Contents What makes successful teams Why teams fail Communication skills; verbal and non-verbal Team building exercises and tasks Influencing skills and motivation techniques FUN. Learning can and should be great fun Appreciation of leadership, delegation, awareness of others Problem solving, decision making, lateral thinking, use of resources Language and the ability to think on your feet Contact NHS Trust Training Tel: 01628 686886 Fax 01628 686880 Email: NHS@health-safety-risk.com